Shipping Policy

Orders are typically prepared and dispatched within 1–2 business days. Orders placed during launches, promotions, public holidays or unusually busy periods may take longer. We will tell you if a significant delay affects your order.

We ship throughout Ireland with DPD. Orders are sent on a next day delivery service and are fully tracked from dispatch to your door. Next day delivery applies to business days and begins from dispatch, not from the time you place your order. Available services and their prices are shown at checkout.

We are expanding international delivery. If international shipping is available for your address, the available service, price and estimate will appear at checkout. We cannot deliver to destinations that are not offered during checkout.

Delivery dates are estimates, not guarantees. They begin from dispatch rather than the date you place the order. Weekends, public holidays, weather, customs and courier networks can affect delivery time.

Every Irish order is fully tracked with DPD. After dispatch we email your DPD tracking number to the address used for your order, and you can follow your parcel at dpd.ie. Tracking may take a short time to update after DPD receives the parcel.

Orders delivered outside Ireland may be subject to import taxes, customs duties or handling charges. Unless checkout states otherwise, these charges are the customer’s responsibility and are set by the destination country.

If an order is delayed, check the tracking details first. Carriers may need extra time during peak periods or when circumstances are outside their control. Contact us if tracking has not moved for an unusual length of time.

If a parcel appears lost or arrives damaged, contact us promptly with your order number. For damage, keep the packaging and take clear photographs. We will work with the delivery provider and explain the available remedy.

For delivery help, include your order number and delivery postcode in your message.