Privacy Policy

Grounded Recovery is an Irish e-commerce business selling sports recovery and mobility products. For data protection purposes, Grounded Recovery is the controller of the personal information described in this policy.

We may collect information you give us when you place an order, contact us, join a mailing list or interact with the website. This may include:

• Name, billing and delivery address
• Email address and telephone number
• Order details, returns and customer-support messages
• Marketing preferences
• Technical information such as IP address, browser, device and website activity

Payment card details are handled by our payment provider and are not stored in full by Grounded Recovery.

We use personal information to process and deliver orders, take payment, provide customer support, manage returns, prevent fraud, improve our website, meet legal duties and send marketing where you have consented or where otherwise permitted by law.

Under GDPR, we rely on one or more lawful bases:

• Contract: to take payment, fulfil an order and provide support.
• Legal obligation: to keep tax, accounting and transaction records.
• Legitimate interests: to operate securely, prevent fraud and improve our service, where your rights do not override those interests.
• Consent: for optional marketing or non-essential cookies where required. You may withdraw consent at any time.

We may use essential cookies to keep the site secure and make core features work. With permission where required, analytics cookies may help us understand how visitors use the website. You can control cookies through the consent tool on the website and through your browser settings. Blocking essential cookies may affect how the shop works.

Payments may be processed by Stripe, Shopify Payments or an equivalent secure payment provider available at checkout. The provider processes payment information under its own privacy terms. We receive confirmation, transaction references and limited payment details needed to manage your order, but not your full card number.

We share the minimum delivery information required with postal, courier and fulfilment providers. This normally includes your name, delivery address, contact details and order reference. International delivery providers may process information outside Ireland or the European Economic Area using lawful safeguards.

If you choose to receive The Grounded Brief or other marketing, we use your contact details to send recovery guidance, product updates and offers. You can unsubscribe at any time using the link in any marketing email or by contacting us. Unsubscribing does not stop service emails about an existing order.

We keep personal information only for as long as needed for the purpose collected, including order support and legal, tax, accounting or fraud-prevention requirements. Retention periods vary by record type. When information is no longer needed, we delete or anonymise it securely.

Depending on the circumstances, you may ask us to access, correct, delete, restrict or transfer your personal data, or object to its use. You may withdraw consent at any time. You also have the right to complain to Ireland’s Data Protection Commission at dataprotection.ie.

We may need to verify your identity before acting on a request. Some rights are subject to legal exceptions.

We use appropriate organisational and technical measures intended to protect personal data against unauthorised access, loss, alteration or disclosure. No online system can be guaranteed completely secure, but we review safeguards as our services develop.

We may use trusted providers for website hosting, payments, email, analytics, customer support, fulfilment and delivery. They may process information only to provide their services and under appropriate contractual or legal safeguards. Where data is transferred outside the EEA, we use an approved transfer mechanism where required.

Our online store is not directed at children under 16, and we do not knowingly collect personal information from children for marketing. If you believe a child has provided personal data without appropriate permission, please contact us.

We may update this policy when our services, legal obligations or providers change. The latest version will appear on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or by email where appropriate.

To ask a privacy question or exercise a data-protection right, contact Grounded Recovery using the details below.